24/7 Remote Engineering Support for PLC and Automation Systems
Faster, Smarter Way to Handle PLC Faults
Remote Engineering Support That Cuts Downtime and Keeps You in Control
When a PLC fault brings production to a halt, waiting hours or days for an OEM engineer isn’t an option. Connect from ECS UK gives you direct access to automation engineers who diagnose and resolve issues remotely, using a secure device installed on-site.
Faster than callouts. More cost-effective than in-house 24/7 cover. Trusted by UK manufacturers across FMCG, utilities, and OEM sectors.
What Is Connect?
Connect is a remote support subscription service for businesses that rely on PLC-based machinery. We install a secure ECS device on-site, allowing our automation engineers to connect to your systems when issues arise.
- Supports Siemens, Rockwell, Mitsubishi, Schneider, Omron & more
- Operates 24/7, 365 days a year
- Includes Vault for software version control and rollback
- Engineers respond within 60 minutes
- Scalable for multiple devices and lines
PLC Brands we support
| Baumuller Winbass | Mitsubishi GX Developer | Rockwell RS Logix 500 |
| Baumuller Winbass 2 | Mitsubishi GX Works 2 | Rockwell RS Logix 5000 |
| Beckoff TwinCAT | Mitsubishi GX Works 3 | Rockwell Studio 5000 |
| Beijer IX Developer | Mitsubishi Medoc | Schnieder EPAS-4 |
| IMO iText Configurator | Mitsubishi MR Configurator 2 | Siemens S7 MicroWin 4 |
| IMO iView | Mitsubishi MT Developer 2 | Siemens Simatic Manager |
| IMO SMT Client | Omron CX-Designer | Siemens Tia Portal |
| IMO SMT Client | Omron CX-Drive | Siemens WinCC Flexible 2008 SP5 |
| IMO XG5000 | Omron CX-Motion | |
| Mitsubishi E designer 7.52 | Omron CX-Motion Pro | |
| Mitsubishi Edict | Omron CX-Programmer | |
| Mitsubishi EtherNet IP Config Tool FX5-ENET/IP | Omron Sysmac Studio | |
| Mitsubishi EtherNet IP Config Tool RJ71EIP91 | Parker Motion Wizz | |
| Mitsubishi FR Configurator 2 | Rockwell Factory Talk View | |
| Mitsubishi GT Designer 3 | Rockwell Panel Builder |
From On-Site Setup to Real-Time Recovery
How Connect Works
Connect is designed to get your systems back online quickly and with minimal disruption. From initial setup to fault resolution, the process is built around speed, clarity, and control. Here’s how it works:
Step 1: Site Audit & Configuration
We start with a detailed on-site audit to assess your equipment, existing infrastructure, and access requirements. Based on this, we mount and configure a secure ECS Connect device that links your automation systems to our support team.
Step 2: Secure 24/7 Remote Access
When a fault occurs, your team contacts ECS. Our engineers connect securely to your PLCs using the installed hardware to begin diagnostics within 60 minutes, often resolving the issue remotely.
Step 3: Fix, Roll Back, Document
Our engineers diagnose and fix the problem, roll back to a working software version if needed, and provide a full report. If on-site support is required we’ll coordinate it fast. Ensuring you are back up and running with a matter of minutes and hours as opposed to days.
Why Choose Connect?
Choosing the right support partner is about more than just availability. Connect is trusted by manufacturers across the UK because of our proven response times, technical depth, and the experience of our in-house engineering team. Here’s why it works:
Reduce Downtime
Our automation engineers respond within 60 minutes to resolve faults quickly and avoid production losses.
Scalable Support
Supports single sites, multiple lines, and national-scale infrastructure with full brand and version flexibility.
Expert In-House Engineers
Our Automation Control Engineers are part of ECS UK’s permanent in-house team. Every member is trained to the highest standard in diagnostics, fault finding, and remote PLC troubleshooting, giving you direct access to real experts, not outsourced agents.
Stay in Control
We provide secure access, detailed documentation, and full transparency at every stage of the process.
Built by Engineers
ECS UK’s support team includes real-world automation specialists, not just helpdesk agents.
Built-In Backup and Rollback
All Connect plans include access to Connect Vault, our secure version control system that stores backups of your PLC software. If something goes wrong, we can quickly roll back to the last stable version, minimising disruption and downtime.
“It was a delight to work with Emma, she took the time to fully understand my needs and ensure we had the team that fitted the business making changes if necessary.”
Interim General Manager, Bakkavor Meal
Get Connected
We’ll walk you through the platform, demonstrate the device, and show you how Connect could pay for itself the next time a fault hits.
