Command Centre is priced per site. Enter the data yourself, or have ECS capture it; the subscription is the same. Connect is added on top, sized to your site. All prices exclude VAT and are valid from October 2026.
OT asset management and PLC version control. Every device, backup, document and change, in one place.
£300 / site / month
Your engineering team enters and maintains the data. We start with a short onboarding call to set up your site, users and structure and get you live, so nobody starts from an empty login.
Talk to us about getting set up →£300 / site / month + Capture, quoted per site
Same subscription. ECS engineers walk the site and load every device, backup and document, verified on entry. Capture is scoped before we arrive and typically takes one to three days.
Get a Capture quote →From £500 / site / month
An ECS automation engineer inside the PLC remotely, starting from the device record. Added to either route and sized to your site.
See Connect packages ↓| Total users at site | Additional users | Monthly subscription |
|---|---|---|
| 1 | 0 | £300 |
| 2 | 1 | £310 |
| 5 | 4 | £340 |
| 10 | 9 | £390 |
| 20 | 19 | £490 |
Monthly cost per site = £300 + (£10 × additional users). Each example includes the one super user in the base subscription. Each site is priced separately.
Every site is different, so Capture is scoped on a short call before anything is priced: buildings, lines, devices, and what access you can give us. Most sites take one to three days on site, with no production downtime.
Capture can be bought on its own. You keep the findings report and an export of the full inventory whatever you do next. Taken with Command Centre, everything it finds is loaded and kept current from day one.
Start with your operating hours and the cost of downtime. Each package sets a contractual response window and what's included each month. Across Connect sessions, the recorded average time to connect is around 15 minutes and the average resolution around an hour; actual times depend on the site, the equipment and the fault. Connect requires an active Command Centre subscription for the site.
No contract and no long-term commitment. Access ECS remote automation engineers ad hoc, for occasional specialist controls support.
"I occasionally need specialist help."
Contracted remote support in weekday operating hours, with agreed service levels, included support and preferential access to next-working-day on-site engineering.
"I need reliable support during normal operations."
Round-the-clock remote automation support, 24 hours a day, 365 days a year, with priority access to next-working-day on-site support.
"A breakdown can happen at any time."
For sites where downtime is business critical. Fastest response, maximum service priority and first call on next-working-day on-site engineering.
"When we stop, every minute matters."
| Site band | Live | Business | 24/7 | Critical |
|---|---|---|---|---|
| Small | £520 | £500 | £950 | £1,900 |
| Medium | £880 | £850 | £1,600 | £3,200 |
| Large | £1,400 | £1,350 | £2,650 | £4,600 |
| Very large | £2,000 | £1,900 | £3,800 | £6,650 |
| Bespoke | POA | POA | POA | POA |
Pricing is based on site size and device and network complexity; ECS assesses the site and confirms the band. Live includes no engineer hours. Contract packages include 1 hour (Business), 2 hours (24/7) or 4 hours (Critical) of call-out support per month. Live is priced above Business because it carries no commitment. Response window is the contractual maximum.
| Hourly rate | Days | Nights | Weekends | Bank holidays |
|---|---|---|---|---|
| Contract packages | £75 | £105 | £135 | £150 |
| Live / PAYG | £249 | £349 | £449 | £499 |
Contract rates apply to Business, 24/7 and Critical above the included allowance. Minimum charge: one hour per call-out on contract packages, two hours per call-out on Live. Every session is logged in Command Centre with what was found, what was changed and by whom. When a fault can't be fixed remotely, contract customers get preferential access to next-working-day on-site support (Critical first); attendance and travel are quoted separately.
Start on Live for 3 months at 25% off the monthly fee for your site band. Engineer time is charged at Live rates as used. No contract and no commitment after month three, and if you move to a contract package during the trial, the discount carries to the end of the three months.
One trial per site. Requires an active Command Centre subscription. Offer terms confirmed in your quotation.
Start a Live trialNo. You can enter the data yourself and pay the same £300 per site, per month. Capture is the faster route for most sites: ECS engineers load every device, backup and document, verified on entry, so the platform is useful from day one.
Yes. Capture stands on its own. You get the findings report and an export of the full inventory whatever you do next. Command Centre is where the data stays current, but it is not a condition of the audit.
Capture is always quoted. It depends on the number of buildings, lines and devices, so we scope it on a short call first. Most sites take one to three days on site.
A short onboarding conversation first. We set up your site, users and structure and get you live, then your team enters and maintains the data. You are never left with an empty login and a user guide.
Yes. Every Connect session starts from the device record in Command Centre, which is why the engineer arrives with the software version, cable and change history already in front of them.
ECS assesses the site before quoting, based on its size and the complexity of its devices and networks. You then choose the level of cover.
Live carries no commitment: you can stop at any time. A Connect contract gives you priority access, included hours and reduced hourly rates in return for the commitment.
Yes. Command Centre and Connect are priced per site, and each site is priced separately. All prices exclude VAT. Contract terms, Capture scope and any onboarding are confirmed in your quotation.
Tell us your operating hours and what an hour of downtime costs. We'll talk through Command Centre on sample data, scope a Capture visit if you want one, and recommend a level of Connect cover.