Most of our work is on food and FMCG sites: lines from half a dozen machine builders, twenty-year-old PLCs running next to new ones, annual certification audits and engineering teams already running lean. We keep those lines documented, supported and staffed.
A line stops at four o’clock. The engineer who knows that PLC is on holiday and nobody can find the backup. With the program, software version and cable already recorded, any authorised engineer can pick it up, on site or through Connect.
Connect remote support →An auditor or customer asks how you would recover a control program, or which version is running on the line that enforces a critical control point. Versioned backups and a change log answer it on the day, not the night before.
BRCGS and PLC programs →A drive on a critical line has been discontinued, and the site finds out when the supplier says it can’t be ordered. Lifecycle status on every device shows it while there is still time to buy spares or plan the change.
Parts lifecycle index →Someone leaves and takes the knowledge of three lines with them. A Capture audit puts that knowledge on record, device by device, before it walks out of the door.
How Capture works →A filler from one builder, a wrapper from another, a palletiser from a third. Each OEM support contract stops at the edge of its own machine. One Connect subscription covers the whole line, whoever built each part of it.
FMCG case study →Christmas and seasonal peaks stretch engineering teams already running lean. Shift Hero engineers, vetted by engineers, cover shifts and breakdowns so the peak isn’t the time a line goes down for days.
Shift Hero cover →Command Centre organises the estate the way your site is laid out: site, area, line, machine, device. Each device carries its part number, firmware, program backups and lifecycle status, so the person fixing it at 2am starts with the facts.
Command Centre machine page. Example data.
Food sites answer to certification bodies, retail customers and, increasingly, cyber rules. The ones moving fastest for food and FMCG right now: last reviewed 19 October 2026
Revised by BSI in July 2026, with more emphasis on cyber-enabled threats.
Food and drink businesses. It is the guide most sites use for the threat assessment BRCGS asks for.
What helps. Knowing which controllers run critical control points, which version is approved, and who can change or access them.
In development. Issue 9 remains current.
BRCGS-certified food sites. Automation and digitalisation are among the topics the working group is considering.
What helps. Controlled, versioned changes to the programs that enforce critical control points.
BRCGS and PLC programs →In force across the EU, through each member state’s own law.
Medium and large food producers, processors and distributors operating in the EU, as “important entities”. Not UK law, but it reaches UK groups with EU sites, and EU customers pass its supply-chain duties down to suppliers.
What helps. Asset inventory, versioned backups, access and change logs, controlled remote access.
NIS2 for UK food groups with EU sites →Replaces the Machinery Directive. GB keeps recognising CE marking and the government plans to update GB machinery rules.
Machines placed on the EU market. New requirements cover protection against corruption and cyber-attack, protecting safety-related software, and logging interventions.
What helps. Program versions and an intervention log for the machines you build, modify or retrofit.
The full tracker, with dates and sources, and how Command Centre maps to NIS2 Article 21: Command Centre and compliance. Command Centre supports the evidence; it does not on its own make a site compliant or certified.
“With their support, we delivered the Christmas period with minimal downtime compared to previous years of some parts of the plant being out for days.”
“The management through to the workforce are very professional with a fantastic skill set. Positive, can-do attitude thrives in this company with top quality standards to match.”
Not in those words. BRCGS Food Safety Issue 9 does not mention PLCs. But on most lines the PLC enforces critical control points, and the standard expects changes to how they are controlled to be managed and the site to be able to recover. Versioned backups and a change log are the practical way to show that.
Not in Great Britain. NIS2 is EU law. It covers medium and large food producers, processors and distributors operating in the EU, so it applies to UK groups with EU sites, and EU customers pass its supply-chain duties on to their UK suppliers.
No. Capture does not scan your network, and the visit is planned around your production schedule. Most sites take one to three days, depending on the number of lines and devices.
Yes. Connect covers the PLCs and automation across the whole line, whichever builder supplied each machine, across Siemens, Rockwell, Mitsubishi, Omron and other platforms.
Yes. Shift Hero provides vetted electrical, mechanical and multi-skilled engineers for peak periods, shift gaps and breakdowns, for short or longer-term cover.
A Capture audit records every device, takes the backups and checks lifecycle status in one visit. Or talk to us about cover, support or a project.